Are the varieties avaible as organic certified seed (BIO) or conventional seed?
Our varieties are avaible both as organic certified seed and conventional seed. It is possibile to select the option BIO or CONVENTIONAL in each products.
Is the seed suitable for professional market?
Yes. Our seeds are highly competitive and professional vegetable seeds.
How can I place an order?
You can purchase Smarties.bio products on our official store www.smarties.bio through the following steps:
1- select the item(s) you wish to purchase, select the type of the seed, the packing and click on "ADD TO CART";
2- click on the cart icon (top right);
3- proceed to check out by entering your billing/shipping address;
4- enter any discount codes in the "DISCOUNT CODE" field and then click on "APPLY";
5- click on "GO TO PAYMENT" and select the desired payment method;
6- click on "PAY NOW".
If your order is successful, you will receive a confirmation email at the address you entered at the time of payment. If you do not see the email, try checking your Spam folder. If you are Registered you can check the status of your Order directly in your Account.
For further assistance please contact our Customer Service at customercare@smarties.bio or call +39 391 7567953.
Customer Service is available from Monday to Friday from 8:00 to 13:00.
What is the European PSD2 Directive?
From 28 December 2020, online payments are even more secure thanks to the new European PSD2 regulation introducing new authentication rules. From now on, when you place an order using a card payment, your bank may ask you to confirm your identity using 3D Secure authentication. There are many ways to authenticate online payments and you may be asked to confirm your identity via SMS, email or TouchID. We recommend contacting your bank to ensure they have your correct contact details in case you are asked to use SMS or email for 3D Secure authentication. If you have any questions, please contact our Customer care
Can I cancel an order?
It is only possible to cancel the order if our logistics has not processed it yet. Please ask us to cancel your order by contacting us promptly at customercare@smarties.bio. Customer Service is available from Monday to Friday from 8:00 a.m. to 1:00 p.m. Once the order has been cancelled we will proceed with the refund.
Can I modify my order? Can I add/remove an article?
It is not possible to modify your order. It is possible to completely cancel an order while it is still being processed. To check whether it is still possible to cancel your order, please contact our Customer Care.
What is the status of my order?
You can check the status of your order directly from your account:
- in process: the order is still being prepared at our warehouse;
- shipped: the order has been collected by the courier and is in transit to its destination;
- cancelled: the order has been cancelled.
Which payment methods are accepted?
You can choose from the following payment methods:
- credit card;
- paypal;
- google pay;
- apple pay;
- bank transfer
What can I do if payment is refused?
After entering your credit card details and confirming your order, your bank is asked to validate your payment for authorisation to proceed. If payment is refused, please contact your bank directly. For any problem, the Smarties.bio Customer Service remains at your disposal by e-mail at customercare@smarties.bio, Customer Service is available from Monday to Friday from 8:00 a.m. to 1:00 p.m.
Where do you ship products?
We ship our products worldwide. If a destination country does not appear among those listed, please contact us by e-mail at customercare@smarties.bio.
When will my order be shipped?/ What is the delivery time for my order?
Your order will be prepared by our warehouse in 1-2 working days after your purchase and will be handed over to the courier. The indicated shipping times are 1-2 working days for Italy, and 3-4 working days for EU countries are valid from the moment the order is handed over to the courier. Please bear in mind that external factors such as postal delays, customs (in the case of shipments to countries outside the European Union) of couriers, logistical problems, adverse weather conditions or the inability to access the address indicated may affect the punctuality of delivery. Furthermore, delivery times may vary depending on the daily flow of orders.
Where is my order? How can I track my shipment?
At the time of dispatch you will receive an email containing the tracking number with which you can follow the status of your parcel from the courier's website. For further information, please contact customer service at customercare@smarties.bio
I checked the status of the shipment and encountered problems. What should I do?
Our couriers do their best to ensure that you receive your order on time and above all undamaged. Despite this care, however, we cannot exclude the possibility of exceptions. If the tracking number shows a problem with the delivery of your parcel related to the shipping address, you can contact the courier directly for further information. If your order has been delivered, but you have not received it, please contact Customer Care within a maximum of 2 days from the date of presumed receipt so that we can follow up with our couriers.
What happens if I am not at home at the time of delivery?
In the event of non-delivery, the courier leaves a notice on the intercom/mailbox, notifying the recipient of the delivery. A second passage is automatically rescheduled the next day. If the addressee is still absent, the consignment is usually kept at the local branch for 3 working days. If no collection is made within that time, the parcel is automatically returned to the warehouse.
What should I do if I receive a damaged parcel or if some items are missing?
If there is any damage to the packaging or if the number of packages does not correspond to the order, the courier must be notified immediately upon delivery, indicating the nature of the problem on the product delivery note, which must be returned to the courier (signature with reservation). Any problems relating to the physical integrity, correspondence or completeness of the goods received must be reported within 7 days of delivery in the manner indicated above to Customer Care by email to customercare@smarties.bio
What advantages do I have by subscribing to the newsletter?
Sign up for Smarties's newsletter to stay up-to-date and be the first to discover Smarties's news. Subscribing is very easy: just access the dedicated section and enter the requested data. If you wish to unsubscribe, you can do so directly from the last newsletter you received or from the Newsletter section on the site. Should you have any difficulties or doubts, do not hesitate to contact Customer Service.
I no longer want to receive newsletters, what should I do?
If you no longer wish to receive Smarties.bio newsletters, you can unsubscribe in several ways:
- from the Newsletter section of your account and then accessing your personal area
- by clicking on the link "If you no longer wish to receive the newsletter click here" that you will find at the bottom of the last newsletter you received.
Should you have any doubts or problems, please send us an email to customercare@smarties.bio
Why register on the digital store?
Registering a personal account allows you to store your shipping details and view your order history.
Is it necessary to create an account?
To complete an order you have two options:
- Create an account, if you do not already have one. Having an account allows you to store your shipping data, view your order history and track an order.
- Place the order as a guest without creating an account
How can I create my account?
To create your personal account, simply click on the Account icon at the top right of the homepage, click on Create an account, and enter the required data.
What do I do if I have forgotten my password?
You can reset your password at www.smarties.bio in the Login section by clicking on the link "Forgot your password?". You will be sent an e-mail with the link to reset your password automatically.
What do I have to do to delete my account?
If you wish to cancel your account, you can contact our Customer Service customercare@smarties.bio