Shipping policy

The packaging and jars of Smarties.bio are durable, eco-friendly and recyclable, ensuring optimal protection of the products. The robust design and airtight closure preserve freshness and make them ideal for transport. Designed to reduce environmental impact, they offer practicality and sustainability.

Product shipments are carried out by a courier selected by Smarties.bio, for which a shipment tracking service is available.

The courier makes deliveries on working days (therefore excluding Saturdays, Sundays and local or national public holidays) during office hours.

Orders are processed by our logistics department according to what is indicated in the following table, which shows the reference market, the minimum spending threshold required to qualify for free shipping, and the average time for order processing and shipment:

For orders with the payment method “bank transfer”, orders will be shipped only after the funds have been credited to the bank account.
It will be possible to make the payment by bank transfer of the amount relating to the order placed, to the IBAN indicated in the dedicated email that will be sent after the confirmation of the same.

Shipping information

Delivery normally takes place within 1-2 working days from the moment the order is entrusted to the courier.
Delivery throughout Italy; we would like to point out that for Sicily, Sardinia and Calabria delivery may require one additional day.

The indicated delivery times are to be considered purely indicative.
If the customer is interested in the issuance of a regular commercial invoice, they are kindly requested to fill in the dedicated form during the cart phase and/or send an email specifying the request and providing all the necessary commercial details.

During holiday periods shipments may require longer times.

We suggest that you always choose an address where someone can receive the delivery. If you prefer to receive your order at an office or at a concierge desk, please also indicate the name of the contact person.
If you are not present at the time of delivery, the courier will leave a notification note with the instructions for collecting the goods or will attempt to make 2 additional delivery attempts.

We always recommend that you monitor the status of the shipment using the tracking code that will be communicated to you by email when the package is shipped; you will be able to check the order status at any time.

Please note that it is not possible to change the delivery address once the order has been shipped.

At the time of delivery of the products, we always recommend that you check:

• that the number of packages delivered corresponds to what is indicated in the transport document;
• that the packaging is intact, not damaged, nor wet or otherwise altered, including the closing materials (adhesive tape or metal straps);
• any damage to the packaging and/or to the product or the lack of correspondence in the number of packages or the indications must be immediately reported by adding a specific note on the delivery document of the product to be returned to the courier;
• any problems concerning the physical integrity, correspondence or completeness of the received products must be reported within 14 days from the delivery, according to the procedures provided for in this document.

What should I do if my package is damaged or if some items are missing inside it?

We want you to receive an intact package with all the items purchased.
If this does not happen, we ask you to help us by sending photos of the damaged package within 14 days to our Customer Care: customercare@smarties.bio
In the case of missing items, always write to our Customer Care at customercare@smarties.bio, briefly specifying exactly which items are missing.

What should I do if I have not received the package?

Our couriers do their best to ensure that you receive your order on time and, above all, intact. Despite the care taken, however, we cannot exclude that exceptions may occur.
If, from the tracking number, you understand that a problem has occurred with the delivery of your package, please contact our Customer Care directly no later than 14 days from the shipment of the package.